Policies-Privacy-FAQs

Where do you Ship? Do you Ship International?
We only ship to select USA States. Sorry, we do not ship international. Local pickup: We are currently located in Solvang (residence) if you would like to pick up directly from us (no s/h fees).


What payments do you accept? 
Cash (local residents), MasterCard, Visa, American Express, Discover, Paypal.


Is my payment secure?
We use PayPal's Secure Servers (the safest, most secure option) to process your credit or debit payment, or you may pay with funds from your paypal account (if you have one). You do NOT need a paypal account.


Do you see my confidential info?
Your privacy is very important to us. For your security, we do NOT keep/store/give away/sell, any confidential information. We never see your payment information (only paypal's secure processing bank sees that).


What is your Return Policy?
As this is a store close-out, all products are discounted at Clearance prices and therefore Not returnable. All Sales Final. No returns or exchanges. This is a mom and pop shop (well, actually just mom!) and I will not refund items lost in the mail due to fault of shipping provider, as it is out of my control (please contact usps). I do ship with Confirmation and will provide you with the tracking number upon request. Thanks!


Where can I reach you? Where are you located?
We are located on California's central coast (Solvang), but no longer have a retail store. Please email us here if you have any questions whatsoever.

Thank you for stopping by!
~Tricia, Owner CastlesNCrowns and Harrisons Halloween

Find us on facebook.com/castlesncrowns